Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
Kiki Hua provides this Shipping Policy to clearly explain where we ship, how long orders take to process, the delivery options available, and how shipping-related issues are handled.
1. Shipping Coverage
We currently ship only to eligible addresses within the United States. International shipping is not offered at this time.
Shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited by carrier service or require additional transit time. Express Shipping may not be available for all destinations. The services available for each order will be displayed at checkout.
2. Handling and Processing
Orders are normally processed within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the following business day.
Processing time is separate from transit time. Express Shipping affects the carrier transit period only and does not shorten order preparation.
3. Shipping Options and Fees
Standard Shipping
Order subtotal from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping fee: $8.00 USD
Standard Shipping
Order subtotal of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping fee: Free
Express Shipping
Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping fee: $15.00 USD
Free-shipping eligibility is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
Customers can review the available shipping method, estimated transit time, and applicable fee during checkout.
4. Estimated Complete Delivery Time
When the processing period and carrier transit time are combined, the estimated delivery periods are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
These estimates are not guaranteed arrival dates. Weather conditions, holidays, carrier disruptions, emergencies, peak-season volume, or other events outside our reasonable control may affect delivery.
5. Tracking and Shipment Updates
Customers will receive an order confirmation after checkout. A shipping confirmation containing available tracking information will be sent after the package has been transferred to the carrier.
Please allow up to 48 hours for tracking activity to appear. Orders may occasionally be divided into separate shipments. Each package may have a different tracking number and arrive on a different date.
6. Address Requirements
Customers are responsible for providing a valid and complete delivery address, including any apartment, suite, unit, building, or access information.
If an address correction is necessary, contact Kiki Hua as soon as possible. We will make a reasonable effort to update the address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.
Except where caused by our error or otherwise required by law, Kiki Hua is not responsible for delivery problems arising from incomplete or inaccurate customer-provided information.
7. Modifying or Canceling an Order
Requests to modify or cancel an order should be submitted promptly. We may be unable to complete a request once the order has entered fulfillment or has been accepted by the carrier.
These limitations do not restrict any cancellation or refund rights provided by applicable consumer law, including rights relating to unexpected shipping delays.
8. Orders That Cannot Ship on Time
If we determine that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised shipping date when reasonably available.
The customer may agree to the revised date or cancel the affected order for a full and prompt refund to the original payment method. Where applicable law requires consent to the delay and we cannot obtain it, the unshipped order will be canceled and refunded.
Kiki Hua will not send a materially different substitute without the customer’s agreement.
9. Carrier Delays and Lost Packages
After a shipment is accepted by the carrier, its progress may be affected by carrier operations, weather, transportation interruptions, or other external events.
If tracking does not update for an unusual period or a package appears lost, contact us with the order number. We will review the shipping information and assist with an available carrier inquiry or claim. Carrier investigation times may vary.
10. Packages Showing as Delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
Verify the delivery address on the order.
Check the mailbox, parcel locker, porch, entrances, and other secure areas.
Ask household members, neighbors, reception staff, or property management.
Allow a short period in case the carrier completed the delivery scan prematurely.
Contact the carrier and Kiki Hua promptly if the package remains missing.
We will provide reasonable assistance with the carrier investigation and review the available resolution based on the circumstances and applicable law.
11. Damaged, Incorrect, or Incomplete Shipments
Please inspect the shipment promptly after delivery. If an item is damaged, incorrect, or missing, contact us with the order number, a description of the issue, and clear photographs when applicable.
Customers should retain the merchandise, shipping box, label, and original packaging until the review is complete. Depending on the findings, we may provide a replacement, reshipment, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.
12. Undeliverable and Returned Packages
Packages may be returned because of an incorrect address, refused delivery, an unclaimed shipment, or repeated unsuccessful delivery attempts.
If an order is returned, we will contact the customer regarding available reshipment or refund options. Reasonable reshipping costs may apply when the return resulted from customer-provided information or failure to accept delivery. These charges will not apply when the issue was caused by Kiki Hua or where prohibited by law.
13. Taxes
Applicable sales taxes, including taxes on shipping or delivery charges where required, are calculated and displayed at checkout.
Customers can review the merchandise subtotal, separately displayed shipping charge, applicable taxes, and final order total before completing payment.
14. Returns, Refunds, and Legal Rights
This policy covers order fulfillment and delivery. Product return requirements, exchanges, and standard refund procedures are governed by the Return and Refund Policy published on our website.
If any section of this Shipping Policy conflicts with a consumer right that cannot legally be waived, applicable federal or state law will control.
15. Contact Information
For assistance with shipping, tracking, or delivery, please contact:
Trade name: Kiki Hua
Email: [support@kikihua.com]
Address: 836 S Breden Ln, Rialto, CA 92376, United States
Phone: +1 (919) 452-3684